Creating Effective Corrective Actions

FREE TO IMA MEMBERS!

Workplace incidents can have life-altering impacts. Organizations respond with well-intended but ineffective corrective actions because they failed to address the root causes driving those incidents in the first place. In this session, safety leader Joe Clady shares a practical, culture-driven approach to root cause analysis and corrective action planning.

This session introduces a holistic approach to incident investigation and corrective action planning. Participants will explore the differences between root cause analysis (RCA) and corrective actions, with a focus on the most common breakdowns that lead to recurring failures.

Using a real-world case study of a fatal caught-in incident, attendees will explore how to:

• Control the scene and gather accurate data

• Apply situational, psychological, behavioral, and cultural lenses

• Avoid investigator bias and shallow conclusions (like “human error”)

• Identify systemic gaps rather than individual fault

• Translate findings into specific, trackable corrective actions

The session culminates with a practical framework for crafting effective corrective actions, including assignment of responsibility, timelines, communication strategies, and integration with leading indicators and performance metrics.